Customer Service Satisfaction Survey

We Value the Input of Our Customers!

Dear Valued Index Traub Customer,

We would very much appreciate your taking a few minutes to fill out the attached survey to evaluate us and how we are currently supporting you.

Your opinions are very important to us. Our commitment is to continuous improvement in order to better support our customers.

Customer Information
Name:			Company:
Title:			Department:
Telephone:			Email:
Please rate the following: ("A" Very Good and "D" Very Poor)

Delivery and installation		A		B		C		D
Machine introduction and training		A		B		C		D
Qualifications of service technicians		A		B		C		D
Service availability / response time		A		B		C		D
Hotline support and service scheduling		A		B		C		D
Quality and reliability of the machine		A		B		C		D
Spare parts availability / delivery		A		B		C		D

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Overall, are we meeting your support expectations?		Yes		No

If not, please explain why with further suggestions and remarks: